利用規約

1. INTRODUCTION

These general terms and conditions of contracting (hereinafter referred to as the “General Terms” or the “Agreement”) set out the terms under which the services (referred to as the “Services”) are provided through the website owned by INNOTAXES (hereinafter collectively referred to as the “Platform”), as specified in the “Service Operation” section.

Users, who may be individuals or legal entities (hereinafter referred to as the “User” and/or “Users”), must provide the necessary data, information, and documents to carry out the services through the Platform. These General Terms between INNOTAXES and the User will be deemed complete once the User has accepted them.

As a general rule, the language that has been used to form the services, manage, and formalize the contracting will be Spanish. However, except for consumer contracts, INNOTAXES reserves the right to present the service offer and these general terms optionally in other languages. In such cases, the contract may be validly formalized in any other languages offered by the Platform. If there are discrepancies between the translations of these terms, the Spanish version shall prevail. Should the User have any questions or concerns, they may contact INNOTAXES through the established customer service.

2. OUR INFORMATION

The Services offered on the Platform are provided under the name “INNOTAXES” by INNOGROUP TECH, S.L.U., with tax ID (NIF) B75403915, registered office at Antonio López Street 249, 1st Floor, Door G, 28041, Madrid, and registered in the Commercial Registry Protocol: 2024/3693, Page M-837257, Folio IE Series, Numbers 2763197 on October 30, 2024.

3. PURPOSE

INNOTAXES is a company whose primary activity is “OTHER INFORMATION TECHNOLOGY AND COMPUTING RELATED SERVICES,” facilitating users in managing the registration of their economic activity invoicing in Spain.

Additionally, INNOTAXES is a multi-category technological platform that intermediates the telematic contracting of accounting and tax services “on-demand” and provides some of these services directly. It aims to assist individuals or companies seeking help with their taxes, processes, or general fiscal questions by providing support, assistance, and services.

4. USER REGISTRATION ON THE PLATFORM AND ACCOUNT CREATION

To become a User of the Platform and contract any Services, registration is necessary. INNOTAXES will require the following:

  • Being at least 18 years old. If underage, a responsible adult must create the account and handle the transactions.
  • For companies contracting services: the legal representative, administrator, or an authorized representative must act on their behalf.
  • Accurately completing the required fields in the registration form, which requests personal data such as name, identification, email address, phone number, and/or bank card number, or any other necessary data as requested by INNOTAXES in accordance with our policy.
  • Accepting these General Terms and Conditions of Use.
  • Accepting the Privacy Policy.
  • Accepting the Cookies Policy.

Registration will be completed once the User fills out the form, creates a password, and, if necessary, completes the data verification as instructed by INNOTAXES via email, SMS, or phone call. Upon successful registration, the User will receive confirmation through one of these means.

The User’s account is personal and non-transferable, protected by a password or other security mechanisms that must comply with INNOTAXES’ robustness rules. The password, with indefinite validity, must be diligently safeguarded, kept secret, and not shared with third parties.

The User is responsible for any misuse of their account resulting from negligence or loss of their password. INNOTAXES will implement all possible measures to prevent identity theft and fraudulent use. Users may change their password at any time if they suspect a security breach. Account sharing is prohibited; any violation may result in account deletion and legal actions.

5. SERVICE OPERATION

5.1. Welcome to innotaxes

Once registered, the User can complete the requested information through the elements displayed on the Platform. Among other details, INNOTAXES will require the User to provide their Tax Identification Number (DNI) and their professional or business status in the corresponding form. To do so, the User must upload the necessary, valid, truthful, and current documents to the Platform to verify the information as requested by INNOTAXES through each element selected by the User.

Based on the documentation provided by the User, INNOTAXES will collect the data required to provide the Services. INNOTAXES will limit itself to downloading the billing data available on the platform uploaded by the User but will not be responsible for its accuracy or lack of updates. It is the sole responsibility of the User to validate the data on the Platform and input any additional information that may be necessary.

Once all the required information and documentation have been provided and verified by the User, INNOTAXES will analyze their situation in real time, define additional necessary questions, review, and prepare the tax calculations required for the User to file. For this process, INNOTAXES will take into account the Income, Expenses, and Withholdings previously validated by the User and other necessary tax data to calculate the draft tax return, in accordance with current legislation and the criteria established by Spain's Tax Agency (AEAT).

Initial access to the platform with limited functionalities will be provided free of charge to the User. To access advanced features, such as the generation of tax drafts or personalized expert advisory services, it will be necessary to purchase the corresponding service. The Service and software are offered "as is" and "as available" without any kind of warranty, whether express or implied. INNOTAXES does not guarantee the suitability, reliability, availability, punctuality, security, error-free operation, or accuracy of the Services or its content.

5.2. Additional Services Related to Tax Filing

Through the Platform, the User can also access one of the subscription plans offered by INNOTAXES, which include (i) the accounting of income and expenses, (ii) preparation and filing of tax drafts according to the applicable tax in Spain, and (iii) tax advisory services as detailed on the Platform.

A. Validation of the tax draft and confirmation for filing with the AEAT

If the User wishes and subscribes to the service, INNOTAXES will handle the calculation and filing of the applicable tax draft with the AEAT. To do so, after validating the provided information by marking the "Approve" button enabled once all documentation has been confirmed, the User will have the option to confirm the tax filing.

By clicking the "Approve" button, the User expressly consents to INNOTAXES filing the return on their behalf based on the INNOTAXES Draft and the payment terms previously selected by the User with the AEAT.

Therefore, after confirmation, the User acknowledges and agrees that they will not be able to edit the INNOTAXES Draft or request a new draft of their tax return through their account. It is the User's sole responsibility to ensure the adequacy and proper completion of the documentation provided to the Platform. However, in case a rectification of the filed return is needed, the User can contact the assigned expert advisor or INNOTAXES directly at the email address: Info@innotaxes.com.

  • When the result of the Draft for any taxes filed by INNOTAXES is a refund (the Tax Agency owes money to the User), the User must indicate if they wish to request the refund or offset it in the following year's return or request the refund of the excess in the final period return.
  • Similarly, when the result of the INNOTAXES Draft is a payment due (the User owes money to the Tax Agency), the User may choose among the payment options available on the Platform at the time, which may include: 
    • Cash payment: The payment must be made at a bank or any ATM of a collaborating entity with the Tax Agency. Your tax return will not be considered filed until payment is made, and you could face penalties for delayed filing.
    • Direct debit payment: Payment will be debited from the User's account at a collaborating credit entity located in Spain (the "Collaborating Entity"). Users must consider the deadlines set by the tax calendar available on the AEAT. With this option, the payment will be charged to the account registered with the AEAT by the User.
    • Payment with NRC: To make an NRC (Complete Reference Number) payment, the User must first make the payment, obtain the NRC, and then complete the tax filing process. Until the User submits the NRC receipt in PDF format and the filing process is completed, the tax return will not be considered correctly filed, even if the payment was made.
    • Bank transfer payment: If the User does not have an account with a collaborating entity, they can pay their taxes via bank transfer. The tax return will not be considered filed until the User completes the transfer.
    • Debt acknowledgment with a request for deferred payment: The User can request deferred payment for certain taxes. However, not all tax forms allow this option. In such cases, the AEAT will generate a PDF document with the request. If the request is correctly submitted, the AEAT will notify whether the request is approved or denied.

The User acknowledges that INNOTAXES is limited to filing the tax return with the Spanish Tax Agency (AEAT) according to the payment method selected by the User. If chosen by the User, INNOTAXES may also process the request for installment payment or deferral on their behalf. For any queries regarding the management of installment, deferred, or financed payments, or the direct debit order, the User must directly contact the AEAT. The User must ensure to provide any required validation within five (5) business days from the date of their acceptance of the designated checkbox, and always before the voluntary filing deadline or the date stipulated by the AEAT.

Notwithstanding the above, if INNOTAXES detects inconsistencies, insufficient information, or determines that additional validation is necessary, it will notify the User within the aforementioned five (5) business days. Once validated, INNOTAXES will proceed to file the draft return as soon as possible and, in any case, within five (5) business days from the User’s validation.

After submitting the draft return, INNOTAXES will send the User a confirmation via email to the address provided during registration on the platform, and/or via SMS, or other communication methods chosen by the User during registration.

B. Tax Advisory Services

The Services may include tax advisory services before, during, and/or after filing the contracted tax returns with the AEAT. The specific scope of such services for each of INNOTAXES’ subscription plans will be detailed on the Platform and, in any case, before the User contracts the service.

To provide tax advisory services, the User must submit in advance the required background and documents requested by INNOTAXES. INNOTAXES will not be held responsible for the consequences arising from the lack of, inaccurate, or incomplete submission of the required documentation by the User within the established deadlines.

C. Service Pricing and Terms

The provision of services outlined in section 5.2 of these General Terms requires the User to pay an annual fee based on the chosen subscription or plan. This fee covers the period from the date of contracting until December 31 of the same year (the "Subscription"). INNOTAXES’ subscription fees and plans are available for consultation on the platform.

The Subscription will automatically renew on January 1 of the following year unless the User notifies INNOTAXES of their intention not to renew the contract before December 31 of the current year or if there is an early termination cause as specified in clause 10.3 of these Terms. INNOTAXES reserves the right to inform the User of the subscription renewal via email at least fifteen (15) days before the renewal date.

The annual fee for the active plan will be charged. If the User notifies INNOTAXES of a change in subscription mode by December 31, the new plan’s annual fee will be applied. Payments may be processed within the first quarter of the following year if deemed necessary for smooth processing. INNOTAXES will notify the User of the charge at least fifteen (15) days in advance.

INNOTAXES will provide detailed pricing information, including taxes and available payment methods, before contracting. Unless specified otherwise, payments can be made via credit or debit card.

In case of non-payment due to issues unrelated to INNOTAXES, the User may authorize a SEPA direct debit order. If the User owes amounts to INNOTAXES and is due a refund from the AEAT, they explicitly consent for the refund to be deposited into INNOTAXES’ bank account to cover the outstanding amounts. Any remaining balance will be transferred to the User’s designated account.

INNOTAXES reserves the right to offer discounts on fees at any time.

5.3 Bureaucratic Processing and Management Services

In compliance with Law 34/2002, on Information Society Services and Electronic Commerce (LSSI), INNOTAXES offers its users auxiliary services related to the management and processing of applications, registrations, and other bureaucratic procedures before various Public Administrations.

The availability of these services may be subject to criteria established by INNOTAXES, which may include subscription to a specific plan or payment of an additional fee. In all cases, INNOTAXES commits to inform the user clearly and promptly about such requirements before the service request and contract, in accordance with the General Law for the Defense of Consumers and Users (Royal Legislative Decree 1/2007).

The user may need to provide additional information or documents to access these services. INNOTAXES guarantees that all information or documents provided will be collected, registered, and stored in accordance with the General Data Protection Regulation (GDPR) and Organic Law 3/2018, on the Protection of Personal Data and Guarantee of Digital Rights.

User consent may be required for the use of certain certificates or signatures, such as the Digital Certificate, the Electronic National Identity Document, or the Autofirma, in accordance with Law 59/2003 on Electronic Signatures.

6. RIGHT OF WITHDRAWAL

The User who is a consumer is informed and acknowledges that, once the checkbox enabled by INNOTAXES to confirm the submission of the declaration has been clicked, the User will lose their right of withdrawal regarding the submission of the declaration to the AEAT, in accordance with the provisions of Article 103.a) of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

Notwithstanding the foregoing, when the User, as a consumer, contracts a Service Plan that includes tax advice services, unless the service has already been fully provided, the User will have the right to withdraw from the Service Plan without justification within a maximum period of fourteen (14) calendar days from the contracting date. To meet the withdrawal deadline, it is sufficient to send the communication regarding its exercise before the expiration of the aforementioned period.

To exercise the right of withdrawal, the User must notify INNOTAXES with a statement that clearly and unequivocally expresses their desire to withdraw, via postal mail or email to the addresses listed below.

The User may use the model withdrawal form below, although its use is not mandatory.

WITHDRAWAL FORM

To the attention of "INNOTAXES" by INNOGROUP TECH, S.L.U, with NIF B75403915 and registered address at Antonio López 249, Planta 1, Puerta G, 28041, Madrid, Spain, email: info@innotaxes.com

I hereby notify you that I withdraw from my contract for the Service Plan.

  • Date of receipt of the first invoice/date of subscription:
  • Name of the consumer:
  • Address of the consumer:
  • Signature of the consumer:(only if this form is submitted on paper)
  • Date:

Filling out this model is not a mandatory requirement to exercise the right of withdrawal.

7. WARRANTIES, USER OBLIGATIONS, AND RESPONSIBILITIES

The User guarantees that they are the owner of all information required for the provision of the Service and that the information and documentation provided are truthful. INNOTAXES will not be responsible for the Services if the User has provided incorrect or false information or if the fiscal data obtained from official sources and pre-filled by INNOTAXES is incorrect. INNOTAXES will implement suitable technical measures to identify and correct technical errors in the management of information as far as they are responsible.

The User must use the Platform with the necessary diligence for its correct use, in accordance with the terms set forth here, relieving INNOTAXES from any responsibility related to its use, especially but not limited to, any damages arising from the improper use of the Platform by the User. In particular, the User agrees not to use the information, personal data, and contents accessed via the Platform in an improper, inappropriate, or fraudulent manner. The User will be entirely responsible for maintaining the confidentiality and security of their User account.

The User is obliged to immediately notify INNOTAXES of any security breach regarding their User account. INNOTAXES will not be liable for any loss or damages arising from third-party access to or use of the User’s Account.

The User understands and accepts INNOTAXES' terms for the use of the Platform and agrees to exclusively communicate and contact INNOTAXES regarding any issues, doubts, or claims that may arise during the User's access and use of INNOTAXES, exempting INNOTAXES from any deficiencies or problems in this regard. INNOTAXES will make its best efforts to provide the Services diligently and advise the User if any incidents are detected.

INNOTAXES will only be responsible to the User when: (i) calculations are incorrectly made, (ii) information provided to the AEAT is different from what the User provided, (iii) a tax declaration is submitted after the voluntary submission period has ended due to delays attributable to INNOTAXES, or (iv) other cases of fraud or gross negligence attributable to INNOTAXES.

INNOTAXES does not guarantee the legality, reliability, or usefulness of the content provided and/or monitored by third parties via the User’s account. If the User becomes aware of any illegal, unlawful, or rights-infringing content, they must notify INNOTAXES immediately. In any case, INNOTAXES will not be responsible for content that may appear in the User’s account due to third parties not related to INNOTAXES using it. The User agrees that INNOTAXES will not, under any circumstances, be responsible, to the maximum extent permitted by applicable law, for:

  • The improper, incorrect, or unlawful use of the Platform by the User or third parties, including damages and incidents caused by lack of due diligence or viruses that may have been introduced by the User or others.
  • Any incidents or problems arising from the operation of other tools contracted by the User, as such contracting is done at the User's own risk and entirely independent of INNOTAXES, meaning INNOTAXES cannot assume any responsibility in this regard.

In the event of non-compliance by the User with any obligation established in these General Terms and Conditions, INNOTAXES may initiate legal actions as deemed appropriate and/or claim compensation for damages.

8. INTELLECTUAL AND INDUSTRIAL PROPERTY

INNOTAXES is the owner or, where applicable, holds the corresponding licenses for the exploitation rights of the intellectual and industrial property of all the content offered to the User under these General Terms and Conditions, including, but not limited to, texts, photographs or illustrations, logos, trademarks, graphics, designs, interfaces, or any other information or content, as well as the Services provided.

No intellectual, industrial, or other rights are transferred to the User over the Platform, beyond the right to use it under the terms set forth herein, within the territorial scope and for the time necessary for the lawful use of the Platform. In no case shall the acquisition, hiring, installation, and/or use of the Services offered by INNOTAXES imply a waiver, transfer, license, or total or partial assignment of such rights by INNOTAXES or its respective owner. References to registered trademarks, trade names, or other distinguishing signs, whether owned by INNOTAXES or third-party companies, imply a prohibition on their use without the consent of INNOTAXES or their legitimate owners. Unless expressly stated otherwise, the acquisition, hiring, installation, and/or use of the Services offered by INNOTAXES does not grant the User any rights over the distinguishing signs included in them.

Furthermore, it is prohibited to remove or manipulate any copyright notices or other credits identifying the rights holders of such Services, as well as any technical protection devices, digital fingerprints, or any other protection or information mechanism incorporated into them.

9. PROTECTION OF PERSONAL DATA

All personal data provided during the use of the Platform will be processed in accordance with the provisions of the Privacy Policy. The User acknowledges that INNOTAXES will need access to all necessary and available information in the AEAT (Spanish Tax Agency), as well as any other public administration, solely for the purpose of enabling INNOTAXES to provide its Services. For the same purpose, INNOTAXES will process the information provided by the User and any content hosted on the Platform to perform the calculation of the User's tax declaration. For more information on how INNOTAXES will handle personal data, the User can consult the Privacy Policy.

Furthermore, the use of the Platform or the contracting of certain Subscription Plans may involve access through the API (Application Programming Interface) or web scraping to information from the User's financial institution or other relevant sources for the provision of the tax declaration preparation services, as well as tax and financial advisory services. INNOTAXES will obtain only the necessary information through its own technical means or through the corresponding service provider. In some cases, INNOTAXES will require access to or updates of the necessary data from the corresponding service provider or through INNOTAXES itself, for the continuation of the provision of Services, as well as continuous access to the data during the course of the relationship with the User.

10. MISCELLANEOUS

10.1. COMPLETE AGREEMENT

These General Conditions are available to all Users of the Platform for free and at all times. The Services available on the Platform are fully described within it, allowing the User to access all necessary information. Any issue not expressly described on the Platform and in these General Conditions will not be understood as included in the Services.

10.2. MODIFICATIONS

INNOTAXES recommends periodically reviewing these General Conditions, as they may undergo modifications. In the event of such modifications, the User will be informed in advance of the changes and granted a reasonable period to accept or reject them. The User will be deemed to have expressly accepted these modifications or updates by placing a new order through the Platform. If accepted, the modification and entry into force of the new contract will fully replace the current General Conditions between the parties, taking effect on new purchases or reservations made after the date of acceptance of the new General Conditions.

In the case of consumers, if the modification of these General Conditions involves a change in the service that cannot be considered minor and negatively affects the service or its use, INNOTAXES will inform the User of their right to terminate the contract within 30 calendar days from the moment they receive such information.

10.3. EARLY TERMINATION

In addition to the legally established causes, a reason for early termination will be the User's failure to comply with the material obligations assumed under this agreement.

10.4. FORCE MAJEURE

Neither party will be held liable for the non-fulfillment of their contractual obligations due to Force Majeure or Fortuitous Event, as defined in the Civil Code. The occurrence of a Force Majeure or Fortuitous Event will be communicated to the other party as soon as possible after the party becomes aware of it. Each party will make its best efforts to prevent or mitigate the effects of a Force Majeure or Fortuitous Event and to ensure the normal continuation of these General Conditions.

10.5. PARTIAL NULLITY

All clauses or provisions of these General Conditions must be interpreted independently and autonomously. Therefore, if a court, tribunal, administrative body, or competent jurisdictional authority determines that any provision of these General Conditions is illegal, null, invalid, or unenforceable, such provision, to the extent required, will be separated from these General Conditions and rendered ineffective, as far as possible, without affecting any other section or part of these General Conditions. The legality and applicability of the remaining provisions will not be affected. Invalid provisions will be replaced, through a complementary interpretation of these General Conditions, by a provision that approximates the purpose of the invalid provision, provided this is possible.

10.6. NO WAIVER

The failure of either party to fully or partially exercise any right or action, including the resolution or termination of the General Conditions, shall not be interpreted as a waiver of that party's right to exercise the right or action.

10.7. ASSIGNMENT

The User may not assign to third parties the rights and obligations arising from these Conditions and/or subcontract any of their obligations without the express written authorization of INNOTAXES. In any case, INNOTAXES reserves the right to carry out any subcontracting necessary for the correct execution of the agreed Services without needing to communicate or obtain such express authorization from the User, remaining responsible to the User for the actions carried out by the subcontractors.

10.8. DISPUTE RESOLUTION

This relationship between the Parties shall be governed by the current Spanish legislation, provided that the applicable legislation of each party allows it. For any legal issue related to the Platform or any other dependent matter, and as long as the legislation permits, the applicable Spanish law at the time of the dispute will be applied. The courts of the city of Madrid (Spain) will be competent to resolve all conflicts arising from or related to the Services. Nothing in this clause will affect the rights of the Users of the Platform as consumers, as recognized by current legislation.

To file complaints about the use of our Services, you may contact us by email at info@innotaxes.com, and we commit to seeking an amicable resolution of the conflict at all times. Additionally, any user residing in the European Union has the possibility to access the Online Dispute Resolution (ODR) platform via the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.

For any inquiries about this Platform, the user can contact the European Consumer Centre in Spain, located at Calle del Príncipe de Vergara 54, Madrid, Comunidad de Madrid 28006.

10.9. CUSTOMER SUPPORT

INNOTAXES, as the entity responsible for the Platform and for providing the Services offered through it, provides a customer support service for Users, addressing all inquiries, complaints, and suggestions related to the Services.

Users may contact INNOTAXES' customer support service via email at info@innotaxes.com or through the chat available on the Platform.

INNOTAXES will respond to complaints or inquiries as soon as possible. Additionally, official complaint forms are available to the User.


11. Automatic Renewal and Plan Change Policy

11.1. Automatic Renewal
All plans contracted by the user will be automatically renewed at the end of each period. Unless the customer notifies its intention to cancel or make a change in the contracted plan in the terms established in the following sections, the company will proceed to the automatic renewal of the contract for the same period.

Renewal conditions:

The renewal will apply to the same plan contracted by the user, unless a change has been agreed upon prior to the end of the renewal date.
The price of the plan will be adjusted according to the rates in effect at the time of renewal.
11.2. Plan Changes
If a customer wishes to change plans during the term of their contract, this change will be applied as follows:

Plan Change Conditions:

The plan change will not affect the automatic renewal date, which will remain the same as the original contract date.
The customer will be billed for the new plan as of the month following the change, and the price will be adjusted to the corresponding plan.
The customer may continue with the same contract and payment plan until the next renewal, or modify the contract to the new plan according to the current terms and conditions.
11.3. Prior Notice of Change or Cancellation
The customer who wishes to change his plan for another of those provided for in the commercial offer must notify it by any of the means of reception of requests established by the company, within a period of no less than 15 days from the date of termination of his previous plan. At the end of the month in which the customer has notified the company of the change of plan, the customer will be charged the installments of the previous plan in effect at the date of the change, and the following month, once the new plan is in effect, the customer will be charged the installments related to the new plan, and once the effective change has been made, the customer will be charged the installments related to the new plan.

Conditions for changes or cancellations:

If the customer wishes to change plans, he/she must notify us at least 15 days in advance prior to the automatic renewal.
If the customer wishes to cancel the automatic renewal, he/she may also do so at least 15 days in advance.
11.4. Adjustments Proportionate to Plan Change
In the event that the customer changes plans in the middle of the contract, the price of the new plan will be adjusted proportionally according to the time remaining on the original contract.

11.5. Revision of Rates
The rates of all plans may change during the year, but any price adjustment will be informed to the customer in advance. The new prices will be applied at the time of automatic renewal or when changing plans, according to the conditions described above.


12. Specific Terms and Conditions for Freelancers

By accepting this document, the “CLIENT” contracts the advisory and management services of «INNOTAXES» by INNOGROUP TECH, S.L.U, with NIF B75403915 and registered address at Calle Antonio López 249, Planta 1, Puerta G, 28041, Madrid.

INCLUDED SERVICES

ESSENTIAL FREELANCER PLAN

  • Advisory and management for initial freelance registration
  • Smart invoice scanning
  • Income and expense tracking
  • Income and expense books
  • Personalized financial dashboard
  • Automated intelligent calculations
  • Intuitive interface
  • Basic financial reports
  • Customer support channels: Live chat or email
  • Response time: 1–3 business days

EXPERT FREELANCER PLAN

In addition to the above services, it includes:

  • Specialized tax advisory
  • Full support for tax filings
  • Personalized account manager
  • Dedicated advisor to meet your needs
  • Real-time updates
  • Specialization in expatriates (with additional cost)
  • Customer support channels: Live chat or email
  • Response time: within 48 hours
  • Exclusive annual sessions: 4

ULTIMATE FREELANCER PLAN

Includes the following additional services:

  • Up to 3 employee payrolls
  • Live chat or phone support
  • Exclusive sessions: within 24 hours
  • Exclusive annual sessions: 12

Tax Models:

  • The quarterly models included in the Ultimate Plan are: 111, 115, 130, 303, 349, and, consequently, the annual ones are: 190, 180, 100, 390.
  • The presentation of the quarterly model 111 and the annual model 190 only applies to withholding taxes.
  • Any other model not specified in this contract is not included. You must consult “INNOTAXES” to check if it can be managed, and if so, it will require a separate quote.

Submission of models:

  • Quarterly tax filings: To have our Expert Freelancers Plan active throughout the entire quarter. If not, a specific budget will be provided for the months of the quarter during which you did not subscribe to our services and/or for the one-off presentation.
  • Annual summary filings: To have our Expert Freelancers Plan active from the start of your activity or throughout the entire natural fiscal year. If not, a specific budget will be provided for one-off submissions. The model 347 will be included as long as you have subscribed to our Expert Plan when the filing obligation arises.

If you do not have the accounting documentation and wish to regularize your situation, it will be evaluated on an individual basis with a corresponding customized quote.

13. Specific Terms and Conditions for SMEs

INCLUDED SERVICES

ESSENTIAL SME PLAN

  • Welcome message
  • Issuance and management of invoices
  • Personalized financial dashboard
  • Automated intelligent calculations
  • Intuitive interface
  • Basic financial reports
  • Customer support channels: Live Chat, Email
  • Response time: 1–3 business days
  • Exclusive annual sessions: 0

EXPERT SME PLAN

In addition to the services mentioned above, it includes:

  • Income and expense book
  • Obtaining the NIF (Tax Identification Number)
  • Company registration with the tax office (model 036)
  • Registration in the Intracommunity Operators Registry (ROI)
  • Consultation on digital certificates
  • Grouping of sales invoices by period
  • Corporate tax (Impuesto de Sociedades) management
  • Payroll management for partners
  • Specialized tax advisory
  • Full support for tax filing
  • Personalized account manager
  • Dedicated advisor for your needs
  • Real-time updates
  • Specialization in operations with foreign companies
  • Customer support channels: Live Chat, Email
  • Response time: within 48 hours
  • Exclusive annual sessions: 4

ULTIMATE SME PLAN

In addition to the services mentioned above, it includes:

  • Labor management (obtaining the social security contribution account code (CCC), registration and hiring, payroll management, dismissal procedures and permanent leave)
  • Payroll registration of 15 euros
  • Support channels: Email, Live Chat, Phone
  • Response time: within 24 hours
  • Exclusive annual sessions: 12

Tax Models:

  • The quarterly models included in the Ultimate Plan are: 111, 115, 130, 303, 349, and, consequently, the annual ones are: 190, 180, 100, 390.
  • The presentation of the quarterly model 111 and the annual model 190 only applies to withholding taxes.
  • Any other model not specified in this contract is not included. You must consult “INNOTAXES” to check if it can be managed, and if so, it will require a separate quote.

Submission of models:

  • Quarterly tax filings: To have our Expert SME Plan active throughout the entire quarter. If not, a specific budget will be provided for the months of the quarter during which you did not subscribe to our services and/or for the one-off presentation.
  • Annual summary filings: To have our Expert SME Plan active from the start of your activity or throughout the entire natural fiscal year. If not, a specific budget will be provided for one-off submissions. The model 347 will be included as long as you have subscribed to our Standard Plan when the filing obligation arises.

14. DATA SUPPLY, OPERATION, AND PROFESSIONAL SECRECY

The "CLIENT" will provide "INNOTAXES" with any data, reports, or materials deemed necessary for the proper provision of the service they are contracted for. The "CLIENT" must follow the instructions and guidelines provided by "INNOTAXES" regarding deadlines, formats for submission, and the storage of invoices and documents. "INNOTAXES" will provide these instructions via email or any other commonly used written means once the "CLIENT" has subscribed to one of our plans, specifying how the operation may vary for each of our service plans.

"INNOTAXES" will not be responsible for any non-compliance and subsequent penalties arising from the failure to adhere to the provided instructions regarding deadlines, submission formats, and document storage. If deadlines set by "INNOTAXES" are not met, and overtime hours are necessary to fulfill the contracted services, the cost of these overtime hours will be charged to the "CLIENT" according to the current rate. Furthermore, failure to provide the necessary documentation by the "CLIENT" will release "INNOTAXES" from any responsibility related to compliance with the "CLIENT's" tax, accounting, and labor obligations.

For the submission of any forms and/or tax declarations, "INNOTAXES" will inform the "CLIENT" of the results of the forms and/or declarations prepared based on the data provided, so that the "CLIENT" can express their approval. If no response is received from the "CLIENT", "INNOTAXES" will not proceed with the submission of such forms and/or declarations.

Communications between the "CLIENT" and "INNOTAXES" for service provision should preferably be in writing, using any of the following means: email, INNOTAXES app chat, or WhatsApp. Communications will be considered sent by "INNOTAXES" through a message sent to any of the aforementioned channels, primarily using the email address provided by the "CLIENT" at the time of contracting. Any changes to the email address must be communicated by the "CLIENT". If not, any communication made by "INNOTAXES" to the usual email address will be deemed correct.

"INNOTAXES" is committed to providing its services with the necessary personnel and tools to ensure high-quality service, maintaining confidentiality regarding the personal data provided by the "CLIENT". Therefore, this data will not be disclosed or shared unless explicit consent is given by the "CLIENT".

15. FEES AND BILLING

Billing and payment will be made via card payment using the details provided by the client at the time of contracting. A monthly invoice will be issued, and the charge will be applied to the card during the first five days of the month, in advance. If the payment is reversed, any fees and charges applied by the banking entity will be passed on to the "CLIENT." Any extra services not included in these terms and conditions will be billed separately, and the corresponding invoice will be provided. These extra services will be paid by the "CLIENT" via card payment.

Failure to pay a monthly fee will result in the termination of the contract, including the suspension of all services described in "Clause 1" of this contract, as well as any other separately charged services. In such cases, "INNOTAXES" will be exempt from any responsibility and/or penalties that may arise.

Any change regarding the activities identified and the conditions described at the time of contracting for the provision of our services will require a review and/or update of the service fee conditions.

The price may be revised upwards annually in accordance with the corresponding Consumer Price Index (CPI).

16. SERVICES NOT INCLUDED

The following will be budgeted separately if required by the "CLIENT":

  • Supplied costs of an administrative or tariff nature.
  • Fiscal obligations corresponding to periods prior to the contracting of services with "INNOTAXES."
  • Any corrections and/or rectifications of errors in procedures and actions prior to the contracting of the service with "INNOTAXES."
  • Any corrections and/or rectifications resulting from a lack of information provided by the "CLIENT" to "INNOTAXES" or from erroneous communication of this information.
  • Inspections, verifications, and appeals before any administrative bodies or judicial instances, with the "CLIENT" providing all necessary information for their management.
  • Legal representation before judicial bodies.
  • Management of registrations and de-registrations in Social Security and Tax Authorities.
  • Any management not specified in this contract.

17. DURATION OF THE CONTRACT

The duration of this contract is 12 months from the date of acceptance by the "CLIENT," unless notice of termination is given by either party with a 15-day notice period. The contract will automatically renew for subsequent periods unless stated otherwise.

"INNOTAXES" may modify the contract in the event of changes in the service, conditions, fees, or regulations, with prior communication to the "CLIENT" through the usual communication channel, at least one month in advance. If the "CLIENT" disagrees with the modification, they may terminate the contract without penalty. If the "CLIENT" does not communicate their disagreement within 10 working days after receiving notice of the modification, it will be assumed that they accept the changes.